Jan-IT Privacy Notice

Updated: August 2025

How We Use Your Information

When you contact Jan-IT for support or services, we collect personal details to assist you efficiently and keep you informed. We are committed to keeping your information secure, private, and confidential. This notice explains what we collect, why we collect it, how we use it, and your rights under UK data protection law.

What We Collect

We may collect:

Your name, postal address, phone number, and email address
Details of your IT support issues
Additional information during service visits or calls

Without this information, we may be unable to provide services or resolve your issues effectively.

When We Collect It

We collect your details:

When you contact us by phone, email, or social media
During on-site visits or remote support sessions

Website, Emails & Social Media

Our website and emails do not use cookies or tracking technologies. We may communicate with you via platforms like Facebook or X (formerly Twitter), but we do not collect personal data from these platforms unless you provide it directly.

How We Use Your Information

We use your data to:

Respond to IT support requests
Notify you about system updates (e.g. antivirus, Windows patches)
Schedule appointments and send reminders
Manage software renewals
Improve services through customer profiling
Record additional details during support calls

Sharing Your Information

We may share your personal data with:

Domain & hosting providers (to manage your website/email accounts)
Accounting software providers (to invoice you for services)

We only share what’s necessary and ensure our partners comply with UK data protection laws.

Data Retention

We retain your personal data:

As long as we have a contract or legitimate business need
For up to seven years for audit and compliance purposes
We securely delete your data when it’s no longer needed

Keeping You Informed

If we need to get in touch, we’ll contact you via phone, email, letter, or SMS. If there’s a data breach that poses a high risk to your rights, we’ll notify you promptly. Please keep your contact details up to date.

Legal Basis for Processing

We process your data under the following lawful bases:

Contract – To provide IT services under our agreement
Legitimate Interests – For example, to promote services and notify you of renewals or security risks
Consent – For sharing data with third parties or new service providers

You can withdraw consent at any time.

Your Rights

You have the right to:

Access – Request a copy of your personal data
Portability – Receive your data in a machine-readable format
Rectification – Correct inaccurate or incomplete data
Restriction – Limit processing if data is inaccurate or disputed
Erasure – Request deletion when data is no longer needed or consent is withdrawn
Complaint – Contact the ICO if you’re unhappy with our response

Updates to This Notice

We may update this notice periodically. The latest version is available at:

https://www.jan-IT.com/privacy-notice

Or contact us for a printed copy. We’ll inform you of significant changes in advance.

Contact Us

Data Controller: Janet de Buriatte
Email: janet@jan-IT.com
Address: Jan-IT, 49 Old Worthing Road, East Preston, West Sussex, BN16 1EA
ICO Registration: ZA398933

For more on your rights, visit the Information Commissioner’s Office: https://ico.org.uk/

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